We offer a 100% satisfaction guaranteed or full refund policy If for any reason the products you received do not meet your requirements or satisfaction , please email us or come on live chat , stating you wish for a full refund , Please include your name, mailing address, phone number and/or e-mail address or just your order ID . We will issue a refund for the amount of purchase, including sales tax if applicable, you will be also be reimbursed for the shipping cost. In others words 100% refund. Refunds will always and only be made via the same method of payment as the original purchase. please note we will also require you to send us back the original team by pre paid return label provided by us